Last updated: September 2026

These Terms of Service apply to the use of www.isabelnao.com and to sessions and services offered by Isabel Nao, including in-person energy work sessions in Zurich and remote energy work sessions.

By booking or purchasing a session or using this website, you acknowledge that you have read and agree to these Terms of Service.

1. Nature of the Services

Isabel Nao offers complementary energy work sessions intended to support relaxation, wellbeing, self-connection and greater awareness of the body and inner experience.

Sessions may take place in person or remotely.

Energy work is a complementary wellbeing practice. It is not medical, psychiatric, psychological or other licensed healthcare, and it is not intended to diagnose, treat, cure or prevent any medical or psychological condition.

Nothing provided during a session or through this website should be understood as medical, psychological, legal, financial or other professional advice.

2. Medical and Psychological Care

Energy work is not a substitute for appropriate medical or psychological care.

Clients remain responsible for seeking advice, diagnosis and treatment from appropriately qualified healthcare professionals where needed and for making their own decisions concerning their health and wellbeing.

If you are experiencing a medical or psychological emergency, severe or rapidly worsening symptoms, or believe that you may be at risk of harming yourself or another person, you should seek appropriate emergency or professional care rather than relying on an energy work session.

Isabel Nao does not diagnose illnesses or medical conditions, provide medical treatment, prescribe medication, or advise clients to discontinue or change any treatment prescribed by a qualified healthcare professional.

3. Voluntary Participation and Informed Consent

Participation in a session is voluntary.

By booking and participating in a session, you acknowledge that you understand the nature and scope of the service and choose to participate of your own free will.

You remain in control of your participation throughout the session. You may ask for an approach, position or element of the session to be adjusted, and you may pause or end the session at any time.

For in-person sessions, any physical contact used as part of the session will be respectful and appropriate to the nature of the work. You may decline physical contact or request that it stop at any time.

Clients are encouraged to communicate anything that makes them uncomfortable or that may be relevant to their ability to participate safely.

4. Right to Refuse, Pause or Terminate a Session

Isabel Nao reserves the right to decline, postpone, pause or terminate a session if, in her reasonable judgment, it would not be appropriate or safe to begin or continue the session, if the client's needs fall outside the scope of the services offered, or if circumstances arise that prevent the session from being conducted appropriately.

This may include, but is not limited to:

• acute physical or psychological distress requiring another form of professional care;

• intoxication or impairment;

• inability to provide meaningful consent;

• threatening, abusive, sexual, discriminatory or otherwise inappropriate behaviour;

• repeated disregard for boundaries;

• circumstances in which continuing the session could reasonably compromise the wellbeing or safety of either the client or practitioner; or

• circumstances in which another form of professional support appears more appropriate.

The wellbeing, dignity and safety of both client and practitioner take priority over completing a session.

Where appropriate, a client may be encouraged to seek support from a qualified medical, psychological or other healthcare professional.

Any refund, credit or rescheduling following a session that is declined or terminated will depend on the circumstances and the applicable booking and cancellation policy.

5. Remote Sessions

Remote sessions are offered without requiring the client and Isabel Nao to be physically present in the same location.

Clients participating remotely are responsible for choosing a safe and appropriate environment in which they can rest comfortably and remain undisturbed as far as reasonably possible.

Clients should not participate in a remote session while driving, operating machinery or performing another activity requiring sustained attention.

Technical difficulties, interruptions or circumstances within the client's environment that are outside Isabel Nao's control cannot always be prevented.

6. Individual Experiences and No Guaranteed Results

Every person experiences energy work differently.

Some clients may notice relaxation, physical sensations, emotions, imagery, changes in awareness or other experiences during or after a session, while others may notice little or nothing immediately.

No particular experience, improvement or outcome is guaranteed.

Descriptions of possible benefits, client experiences or testimonials on this website or elsewhere are provided for informational purposes and do not constitute a promise that another client will experience the same result.

Energy work should not be relied upon to produce a particular medical, psychological, financial, personal or other outcome.

7. Client Responsibility

Clients remain responsible for their own choices, actions, health and wellbeing before, during and after a session.

By participating in a session, you agree to provide information that is reasonably necessary for the safe and appropriate provision of the service and to communicate if something arises that affects your ability or willingness to continue.

Any reflections, intuitive impressions or guidance shared during or after a session are offered for your consideration only. You remain responsible for deciding what, if anything, you choose to do with that information.

8. Age Requirements

You must be at least 18 years old to independently book and participate in a session.

Sessions for anyone under the age of 18 may only take place by prior agreement with Isabel Nao and with the informed consent of a parent or legal guardian.

The parent or legal guardian remains responsible for determining whether participation is appropriate for the minor.

This website is not directed toward children under the age of 13.

9. Booking and Payment

Appointments are subject to availability and are confirmed through the booking system or directly by Isabel Nao.

Prices applicable at the time of booking will be displayed before purchase or otherwise communicated to you.

Payment is due according to the conditions presented at the time of booking.

Isabel Nao reserves the right to correct genuine errors in pricing, availability or descriptions and, where necessary, to cancel a booking affected by such an error. If a booking that has already been paid for must be cancelled for this reason, the amount paid will be refunded.

10. Cancellation, Rescheduling and Missed Appointments

Please provide as much notice as possible if you need to change or cancel an appointment.

Appointments may be cancelled or rescheduled without charge up to 24/48 hours before the scheduled start time.

Cancellations made after the applicable cancellation deadline and missed appointments may be charged in full, except where otherwise agreed or where exceptional circumstances justify another arrangement.

Arriving late does not necessarily extend the scheduled end time of an in-person session.

If Isabel Nao needs to cancel or reschedule an appointment, you will be offered an alternative appointment. If a suitable alternative cannot be arranged for a prepaid session, the payment for that session will be refunded.

Any additional cancellation or rescheduling conditions clearly communicated during the booking process form part of these Terms.

11. Refunds

Except where stated otherwise in these Terms, payments for sessions that have already taken place are non-refundable.

No refund is offered solely because a client did not experience a particular result, as individual responses to energy work vary and no particular outcome is guaranteed.

Nothing in these Terms excludes any refund or other remedy to which you may be legally entitled.

12. Confidentiality and Privacy

Personal information shared in connection with a session will be treated with care and discretion.

Information may be recorded or retained where reasonably necessary for administration, session records, communication or legal obligations.

Information will not be intentionally disclosed to third parties except:

• with your consent;

• where reasonably necessary to provide or administer the service;

• where required by applicable law; or

• where disclosure is otherwise legally justified.

Further information about the collection and processing of personal data is provided in the Privacy Policy available on www.isabelnao.com.

Clients should be aware that ordinary email and online communications cannot be guaranteed to be completely secure.

13. Testimonials and Client Experiences

Client experiences, messages, reviews or testimonials will not be publicly attributed to an identifiable client without permission.

Where a client voluntarily provides a public review through a third-party platform, that review is also subject to the terms and privacy practices of that platform.

Testimonials represent individual experiences and are not guarantees of results.

14. Website Information

Isabel Nao aims to provide accurate and current information on this website but does not guarantee that every piece of information will at all times be complete, current or free from error.

Website content is provided for general informational purposes and should not be relied upon as medical, psychological, legal, financial or other professional advice.

The website or particular features may occasionally be changed, unavailable or discontinued without notice.

15. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, audio, downloadable materials, branding and other original content available through this website are owned by or licensed to Isabel Nao and are protected by applicable intellectual-property laws.

Content may be viewed and used for personal, non-commercial purposes.

You may not reproduce, republish, distribute, sell, commercially exploit or create derivative works from substantial portions of the website or its materials without prior written permission, except where permitted by law.

16. Third-Party Services and Links

The website and booking process may contain links to or rely on third-party services, including booking, payment, email, social-media or other external platforms.

Isabel Nao is not responsible for the content, availability, privacy practices or independent actions of third-party websites and services.

Use of those services may also be subject to their own terms and privacy policies.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Isabel Nao will not be liable for indirect, incidental or consequential losses arising from the use of this website or participation in the services offered.

Clients acknowledge that energy work is a complementary wellbeing practice, that individual responses vary and that no particular outcome is guaranteed.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would not be permitted under applicable Swiss law.

18. Events Outside Reasonable Control

Isabel Nao will not be responsible for delay, interruption or inability to provide a service resulting from circumstances reasonably outside her control, including serious illness, emergencies, technical failures, interruption of utilities or communications, natural events or other unforeseen circumstances.

Where such circumstances affect a booked session, reasonable efforts will be made to reschedule it or, where appropriate, provide a refund or credit.

19. Respectful Conduct and Professional Boundaries

Sessions are offered within a framework of mutual respect, consent and appropriate professional boundaries.

Abusive, threatening, discriminatory, sexual or otherwise inappropriate behaviour toward Isabel Nao or another person in connection with the service will not be accepted and may result in a session being immediately ended or future bookings being declined.

20. Refusal of Future Bookings

Isabel Nao reserves the right to decline a booking or to discontinue working with a client where there is a reasonable basis for doing so, including where the service is not considered appropriate for the client's needs, professional boundaries cannot be maintained, or the working relationship is no longer considered suitable.

Where a prepaid future session is declined by Isabel Nao and has not taken place, payment for that unused session will ordinarily be refunded unless another lawful reason applies.

21. Changes to These Terms

These Terms may be updated periodically to reflect changes in the services, business practices or applicable requirements.

The version published on this website at the time of a booking will apply to that booking unless otherwise agreed or required by law.

Material changes will apply prospectively and will not remove rights already acquired under applicable law.

22. Governing Law

These Terms and the contractual relationship between you and Isabel Nao are governed by Swiss law.

Any dispute will be subject to the courts having jurisdiction under applicable Swiss law.

Nothing in this provision restricts any mandatory rights or jurisdiction available to consumers under applicable law.

23. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

24. Entire Agreement

These Terms, together with the Privacy Policy and any booking conditions clearly provided to you before purchase, constitute the agreement governing the relevant service.

25. Contact

Questions concerning these Terms or a booking may be sent to:

Isabel Nao
hello@isabelnao.com
www.isabelnao.com